Spares & Services
Introducing FMC's Premier Service Department: Enhancing Your Equipment's Performance and Reliability.
At FMC, we take pride in our highly experienced team of service engineers dedicated to providing exceptional after-sales support. Whether you require routine maintenance to optimise your machinery's performance, or immediate assistance during an emergency breakdown, our service department is here to exceed your expectations.
Exceptional Customer Service & Technical Support
We continuously strive to improve our customer service levels, ensuring your satisfaction remains our top priority. Our knowledgeable technical support team is just a phone call away, ready to promptly address any equipment-related issues you may encounter.
For an additional cost, we now offer remote technical support for our new production lines, further enhancing our service capabilities.
Tailored Service Contracts For The Food Processing & Packaging Industry
To minimise downtime and maximise productivity, proactive and preventative management is crucial. To meet this need, we offer tailored service contracts to both new and existing customers.
Our service contracts guarantee a rapid response time, reduced on-site and travel rates, and most importantly, provide you with peace of mind by preparing you for unexpected incidents. As part of our service contracts, we include a yearly general service, ensuring your equipment remains in optimal condition.
Next Day Spare Parts for Food Machinery & Equipment
At FMC, we understand the importance of spare parts availability. To cater to this requirement, we maintain an extensive range of stock items for all the machines we supply. When you order stock items before 14:30 on a working day (Monday to Friday), we guarantee next-day delivery to minimise any potential disruptions to your operations.
Furthermore, when our experienced engineers fit parts as part of our service, we provide a 3-month warranty. This warranty serves as a testament to our confidence in both the quality of our parts and the expertise of our team.